You can pay us online via PayPal, SOFORT transfer, eps transfer, Google Pay, Apple Pay, Amazon Pay or credit card (Visa, Maestro, mastercard or American Express). In addition, you can of course pay in advance as a bank transfer or choose the option "Purchase on account with Klarna".

You do not settle the amount with us, but transfer it to Klarna.

You will still receive an invoice from us. This is for your records only. The payment request comes from Klarna.

Klarna will send you all payment information to the email address we have on file. If you have any questions about billing, please contact Klarna directly.

Yes. As a certified Trusted Shops Store, your purchases and payments are secured with us.

Absolutely! The security of data transmission is very important to us. Therefore, we only rely on proven shipping and payment providers and one of the safest methods of data transmission (SSL-Secure). Your information will be sent to us in encrypted form at all times.

We send all orders plastic-free and climate-neutral via DHL Paket GOGREEN.

Germany 4.95 € and from 35€ value of goods free!

Austria 5.95 € and from 50€ value of goods free!

Switzerland 21.95€.

Would you like to order to another country? Here you can find our detailed worldwide shipping information.

You will automatically receive a tracking number from us with which you can track the status and the expected delivery date at any time in DHL tracking.

Yes. Please include the postal number and the number of the Packstation in your shipping information.

Please first check the status of your delivery. To do so, enter your tracking number in the DHL tracking tool. Your package may have been left at a DHL branch or with a neighbor.

Please also check that your delivery address is correct. Perhaps a small error crept in during the heat of the moment, preventing the shipment from being delivered. In this case, please contact us.

If both options are excluded, please contact us as well. We will contact the shipping provider immediately.

Don't worry: So far, everyone has received their package from us. :)

Please always check directly when ordering whether you have entered your data correctly. If an error devil has crept in, please contact us immediately so that we can carry out a correction in good time.

If you have already received a shipping confirmation, a correction is no longer possible. If necessary, the package can still be delivered. Otherwise it will come back to us and we will contact you.

Please send us an email with the subject "Cancel order completely." If the order hasn't yet been shipped, we can cancel it free of charge.
Of course, we are always happy to receive feedback on why you decided not to order from us.

Yes, if your order hasn't been shipped yet, that's possible. Please notify us of any changes immediately via email with your order number. We'll be happy to adjust your order.
If you have already received a shipping confirmation, unfortunately we cannot make any changes.

You will always receive order confirmations from us within a few minutes of your purchase. If you haven't received one, please check whether your registered email address is correct or whether our emails are in your spam folder.
If everything is correct, please contact us by email and we will be happy to send you all the information afterwards.
This also applies to shipping and customer account confirmations.

If you are looking for a lost discount code, please send us an email and let us know which code it is.

It depends on the code, but we can usually do it ;) Please send us an email with your code and we'll be happy to look into it for you.

Sometimes you spontaneously change your mind. That's okay. You generally have 14 days to exercise your right of withdrawal and return your ordered items. Simply send the items you wish to return to:

puremetics GmbH
Borsigstrasse 11A
30916 Isernhagen

Please note that we require a brief cancellation notice from you. This can be submitted in a handwritten, informal format. You can find a sample and all terms and conditions here .

Yes and no :)

Actually, that's not possible. However, as part of our 100% satisfaction guarantee, we offer a very special program to ensure that you're truly happy with puremetics. Here you will learn more about it.

You will always receive refunds using the same payment method you used when placing your order. We will notify you as soon as a refund has been approved. It may take up to 3 business days for the refund to be credited to your account. If you chose the "Klarna invoice" option, there are two options:
1. If you haven't yet paid your invoice, we will notify Klarna of the refund. Your invoice amount will then be reduced accordingly. Klarna will notify you separately.
2. If you have already paid your invoice, you will receive a refund from Klarna.

This is of course not so nice, but it can definitely happen from time to time. But no worry! We'll take care of it right away! :)

Please send us an email with your order number and a photo of the damage. We will be happy to initiate an exchange for you.

Your satisfaction is very important to us. We're so confident that you'll feel great with our products that we offer a 100% satisfaction guarantee. If you're not completely satisfied with your purchase, we'll refund your purchase price! Even if you've already used the items. After all, you have to test them before you can rate them :) Learn more here .

Always. Gift cards have no expiry date with us.

Please note that we will automatically email gift cards to you. A physical delivery does not take place. However, the motifs can be printed out. Please check your spam folder first and contact us via email. We'll be happy to re-mail your gift card to you.

On each article page you have the option of registering for an automatic availability message. We will then be happy to inform you directly as soon as the item you want is available again.

No. Our glycerin is palm oil free and organic.

No. Our glycerin is palm oil free and organic.

Loyalty is rewarded with us! Discover the purepoints program and receive exciting benefits, discounts, and gifts.
We have often noticed that many companies often focus only on new customers and most promotions and discounts do not apply to existing customers.

That's a shame, of course, because in a good relationship you should always take care of each other and not just shine on the first date, right?

That's why we have created our purepoints system, a program from which you, as an existing customer, benefit and receive great advantages.

You'll automatically receive purepoints for every purchase and for certain activities, provided you have a customer account with us. You can collect these and exchange them for great rewards.

Here you can find out more about it.

Please have a little patience. Sometimes it can take up to half an hour for the system to transfer and register your purepoints.