Information on the authenticity of customer reviews

Trusted Shops reviews :

We use Trusted Shops as an independent service provider to obtain reviews. Trusted Shops has taken measures to ensure that the reviews are genuine. More information

Product reviews:

A distinction must be made between verified reviews (green tick) and non-verified reviews:

Verified reviews (with green tick):

Every verified consumer review is checked for authenticity before it is published, so that it is ensured that reviews only come from consumers who have actually purchased/used the products being reviewed. The review is done manually by comparing the review with the order history of the merchandise management system in order to make a previous product purchase a necessary condition for publication.

Unverified reviews:

We post some reviews online even if we have not verified their authenticity or the purchase was not made directly from us. Cases in which sets and gift boxes have been purchased and the items contained therein are also considered unverified reviews, as only the respective set or gift box can be marked as verified. They can therefore also come from consumers who have not actually purchased/used the products being reviewed. These reviews are not marked as verified reviews.