100% satisfaction guarantee
Chido and Chris
CEO & Co-Founder
Your satisfaction is very important to us!
At puremetics, we only want to see happy faces. Because we're convinced that sustainability can only work in the long term if people are happy.
That’s why we offer you a 100% satisfaction guarantee!
It goes far beyond the standard right of withdrawal. You can use our products at home and convince yourself of our high quality. If you wish to return an item, we will refund 100% of the purchase price, no questions asked.
That's how it works
- How does this work?
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Return the products to us within 30 days of the delivery date. It's important that 50% of the product remains intact . This is definitely enough to determine how much you like the product.
Please enclose a letter with your return containing your order number, bank account information, and the keyword "Satisfaction Guarantee." We will then refund the amount using the same payment method you used when placing your order.
Our address is: puremetics GmbH, Borsigstraße 11A, 30916 Isernhagen.
- What is reimbursed?
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After we receive the items, we will refund you the purchase price.
- What is non-refundable?
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- Shipping costs
- Free items
- Encore items
- Gift cards
- Vouchers
- Can I also use the satisfaction guarantee if I have ordered somewhere else than from you?
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This satisfaction guarantee applies only to orders placed through www.puremetics.de.
- Is there anything else to consider?
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Yes. Please keep in mind that you may also need to return your free products if the refund would bring you below the value for which you can unlock our free gifts.
That's only fair :) The two refund values are 49€ and 89€.
