Your satisfaction is very important to us!
At puremetics we only want to see happy faces. Because we are convinced that sustainability will only work in the long term with satisfaction.
That's why you enjoy the 100% satisfaction guarantee with us!
It goes far beyond the well-known right of withdrawal. You can use our products at home and convince yourself of our high quality. If you would like to return an item, we will refund the purchase amount 100% without any “ifs” or “buts”.
That's how it works
Return the products to us within 30 days of the delivery date. It is important that 50% of the product is still there . This is definitely enough to find out how much you like the product.
Please enclose an informal letter with your return containing your order number, bank account information and the keyword “satisfaction guarantee” . We will then refund you the amount using the same payment method you chose when placing your order.
Our address is: puremetics GmbH, Borsigstraße 11A, 30916 Isernhagen.
After we receive the items, we will refund you the purchase price.
- Shipping
- Free items
- Encore item
- Gift cards
- Vouchers
This satisfaction guarantee only applies to orders placed via www.puremetics.de.
Yes. Please remember that you may also have to return your free products if the refund would fall below the value for which you can unlock our free gifts.
That's only fair :) The two values for the refund are €49 and €89.
